FAQ

Where is the store based?
Hacienda Heights, California

Promotions and discounts:
Free shipping for all US orders.
Use code "3PRINTS" when you buy 2 prints to get 1 free.

What is this store's return and exchange policy?
All sales are final. 
If your order is incorrect or damaged upon arrival, please notify us via contact sheet to rectify the issue.

When will you ship my order?
Same day processing is available Monday through Friday for orders made before 3pm PST.
Orders made after 3pm PST will be processed on the following business day.

When will my order arrive?
Once shipped, most domestic orders take 1-3 business days to arrive and international orders may take between 2-12 weeks. 
Arrival times can be affected by holidays, customs, and the efficiency of your local postal office. 
RISOTOMA is not responsible for lost packages once tracking has indicated departure from our local postal office.


Will there be a tracking number for my order?
Yes, a USPS tracking number will be provided with every order.

I gave you the wrong address when I placed my order, what do I do?
If your order hasn't been shipped yet, please provide the correct address via contact sheet or email ASAP.
RISOTOMA can not refund you or send replacements if the order has already been shipped. 
Please double check your address before placing your order.